FAQs

Welcome to the Giselle Cotton FAQ Page

How long will it take to receive my order?

Once your order is placed, it typically takes 2-7 business days for fulfillment. Shipping times vary based on your location, but most orders arrive within 5-10 business days after fulfillment.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your delivery.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary based on your location.

What should I do if I receive a damaged item?

If you receive a damaged item, please contact us within 30 days of receiving your order. Provide your order number and photos of the damaged item, and we will arrange for a replacement or refund.

Returns and Exchanges

What is your return policy?

We accept returns and exchanges within 10days of delivery for items that are unused and in their original condition. Custom and personalized items are non-returnable unless they arrive damaged or defective.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team with your order number and reason for the return. We will provide you with instructions on how to proceed.

Who is responsible for return shipping costs?

Customers are responsible for return shipping costs unless the item is damaged or defective.

Products and Sizing

What materials are your products made from?

Our products are made from high-quality materials, including 100% cotton and cotton blends. Detailed material information is available on each product page.

How do I find the right size?

Each product page includes a size chart to help you find the perfect fit. If you have any questions about sizing, feel free to contact us.

Can I customize my order?

we offer customization options for many of our products. Please check the product page for customization details or contact us for more information.

Payments and Discounts

What payment methods do you accept?

We use Shopify Pay which accept major credit cards, PayPal, and other secure payment methods. All transactions are processed securely through the payment option platform.

Do you offer discounts or promotions?

Yes, we periodically offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on the latest deals.

Can I use multiple discount codes on a single order?

Only one discount code can be applied per order.

How can I contact customer service?

You can contact our customer service team via email at [customer service email] or through the contact form on our website. We aim to respond within 24 hours.

What are your customer service hours?

Our customer service team is available Monday to Friday, 9 AM to 5 PM (EST).