Overview
At Giselle Cotton, your satisfaction is our priority. We strive to ensure that every product meets your needs and expectations. Our straightforward return and exchange policy is here to assist you whenever necessary.

Returns

• Time Frame: Items can be returned within 7 days of delivery for a full refund or exchange, provided they are in their original, unused condition with tags and packaging intact. Claims for misprinted, damaged, or defective items must be submitted within 30 days of receipt. For packages lost in transit, claims must be made within 30 days of the estimated delivery date. We cover costs for errors on our part.
• Condition: Returns are accepted for items in new, unused condition with original tags and packaging. Used or customer-damaged items do not qualify.
• Process: To initiate a return, contact our customer service team at sales@gisellecotton.com to obtain a Return Merchandise Authorization (RMA) number. Include your order number, the items to return, and the reason for the return. Please also submit a problem report if needed. The return address defaults to the Printful facility. Unclaimed returns are donated to charity after 30 days.

Exchanges

• Eligibility: We offer exchanges for the same item in a different size or color, subject to availability. If unavailable, we will process a refund.
• Process: Follow the return process, indicating the new size or color you require.

Defective or Damaged Items
Contact us immediately at sales@gisellecotton.com with product details and the defect or damage. Upon receipt of the returned product, we will examine it and notify you if you are eligible for a replacement or refund.

Shipping for Returns & Exchanges

• Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, GiselleCotton.com will cover return shipping costs.
• Instructions: Returns and exchanges are coordinated through Printful. Please contact us for assistance.

Incorrect or Unclaimed Addresses

• Wrong Address: If the provided address is insufficient, the shipment will be returned to our facility. You will be responsible for reshipment costs.
• Unclaimed Shipments: These are returned to our facility, and you will be liable for reshipment costs.

Sealed Goods
Printful does not accept returns of sealed goods, such as face masks, due to hygiene reasons. Returned orders with face masks will not be reshipped and will be disposed of.

Returns by Customers
Advise customers to contact us before returning products. We do not offer refunds for buyer's remorse, except for customers in Brazil. Brazilian customers may contact us within 7 days of receipt for returns.

International Returns
Returns must be sent back to us at your expense unless the item is defective or incorrect. You are responsible for any customs charges or duties on international returns.

Exchange Time Frame
Exchanges must be initiated within 30 days of the original delivery date to ensure availability.

Holiday Returns
We offer an extended returns period for purchases made during the holiday season (November 1st to December 25th), with returns accepted through January 31st of the following year.

EU Consumer Notification
According to Directive 2011/83/EU, the right of withdrawal may not apply to personalized goods or unsealed goods unsuitable for return due to health reasons.

Customer Service Contact Information
For questions or concerns, contact us at sales@gisellecotton.com or WhatsApp +0033766420342, Monday to Friday, 09:00 AM to 06:00 PM.

Sustainability and Environmental Considerations
We are committed to sustainability. Returned items are inspected and, where possible, restocked or donated to charity.

Final Notes
Items marked as "Final Sale" are not eligible for return or exchange. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.